T-Mobile Wireless Text Messaging Ripoff

[Carolyn]

This is for those that are tired of getting stuck with charges that don't belong to them.

I noticed my T-Mobile bill going up in price each month, so today, being tired of paying more than what I signed on for, I started to do some research on our bills. Apparently T-Mobile raised the price of our text messaging WITHOUT informing us. We have kept every single piece of paper T-Mobile has sent to us over the last two years...we use one of the phones for business so we had to keep any and all documentation for expense reports and taxes. We never received any "insert". On top of this, for the last year of our service, we have had dropped calls, static on the lines, no service, etc.

We have called many times to get the technical problems resolved-even went as far as purchasing new phones (at full cost) for both lines and replacing sim cards-and still-the service is below par. As far as the texting goes-I did my research and then looked at our plan online...I signed in, clicked on "Plans", went to the bottom of the window and clicked on "See Other Included Services", went to the bottom of the next screen and clicked on "More Information About Services", On the next page...First paragraph under the heading "ALL PLANS" If you read the first couple of lines-you will see that T-Mobile themselves say that text messages are only supposed to be 5 cents a text. This is for ALL PLANS-Not just for mine. Yet they are charging everyone more!

As far as I am concerned-this is deplorable-and earns them MILLIONS of dollars a month!!!!! A month-not a year or more. Think on it-every one of their customers is paying more than what they say they actually are charging. I called T-mobile and explained that we were very unhappy with the service and now we find out that our Text cost went up. I spoke to a lady and explained what I found on their website and started to ask why they were charging me more than they themselves state the charge is supposed to be.


Has anybody else had this experience with T-Mobile?

[Selma Owens]

T-Moble plans are very misleading and they have wretched customer service. My husband and I ditched them as a wireless provider last year when ourplan expired. They still try to contact us about coming back to their service but no way in hell would we ever use them again.

[Dalton]

T-mobile used to be a great provider but all of a sudden they became the biggest scammers in the industry. Whatever you do, don't get sucked into T-Mobile for services, you will be sorry.

[manish07]

Sorry i have not any good experience about T-mobiles.

[loly07]

As soon as I activated my new phone,I started recieving texts from the teenage girls that thought this number still belonged to one of there friends.After contacting T-mobile about this ,I was given the same lame excuse about not blocking texting because T-mobile 'MAY' need to send me an important message.

[CherylAndersen]

Sorry i have not any good experience about T-mobiles.

I was on Nextel and switched to T-Mobile and it has been like night and day.

[AaronNeal]

They should make it a law that you can block text messages from being sent to your phone. I wouldn't think this would be a difficult thing for Tmobile or other provider to do but I think they know they are making good money from people who are not signed up for a text plan.

Aaron

[Noblitz]

All you have to do is turn text messaging off or pay the $5 per month for unlimited. Sheesh. It's only $5